TERMS & CONDITIONS
SERVICE, PAYMENT, REFUND & CANCELLATION POLICY
By making a payment, signing a quotation or agreement, providing documents, instructing us to begin work, or using our services, the Client confirms that they have read, understood, and accepted these Terms & Conditions.
1. Nature of MAE Services
MAE Legal Consultation FZ LLC provides legal consultation and legal advisory services only.
MAE may:
Review the Client’s case.
Review documents and information.
Provide legal consultation.
Explain available legal options.
Provide case assessments.
Provide general legal guidance.
Coordinate the Client’s matter with the appropriate licensed service provider where further legal procedures are required.
MAE Legal Consultation FZ LLC does not itself represent Clients before courts or authorities where such representation must legally be carried out by a licensed lawyer, law firm, debt collection company, or other authorised entity.
2. Legal Procedures and Third-Party Service Providers
Where the Client requires legal representation, court procedures, debt collection, government submissions, enforcement procedures, or other services requiring an authorised third party, such work may be carried out through:
Alawi Al Jabri Advocates & Legal Consultants
علاوي الجابري للمحاماة والاستشارات القانونية
and/or
Al Ittihad Debt Collection
الاتحاد لتحصيل الديون
MAE may coordinate the Client’s matter with these companies or other authorised service providers when required.
Any court representation, legal filing, debt collection procedure, government procedure, enforcement procedure, or other regulated legal action will be performed by the relevant authorised company or professional.
Where a separate company provides the service, that company may issue its own:
Agreement.
Invoice.
Receipt.
Power of Attorney.
Terms and Conditions.
Professional service documents.
Each company remains responsible for the services it independently provides.
3. No Guarantee of Results
MAE provides professional consultation and will use reasonable professional efforts to assist the Client.
However, no legal, court, police, CID, immigration, government, debt collection, settlement, or other result can be guaranteed.
Final decisions may be made by:
Courts.
Judges.
Police authorities.
CID.
Public Prosecution.
Immigration authorities.
Government departments.
Banks.
Creditors.
Debtors.
Opposing parties.
Other third parties.
The Client understands that payment is made for the consultation, professional work, coordination, time, and services provided.
Payment does not mean that a specific result, approval, judgment, settlement, visa, cancellation, recovery, or government decision is guaranteed.
4. Government Decisions
MAE cannot control any decision made by a government authority or other third party.
A rejection, refusal, unsuccessful result, delay, or different outcome from what the Client expected does not automatically mean that the professional service was not performed.
It also does not automatically create a right to a refund.
5. Government Delays
Government processing times are outside the control of MAE.
MAE is not responsible for delays caused by:
Courts.
Police.
CID.
Public Prosecution.
Immigration authorities.
Notaries.
Ministries.
Municipalities.
Government departments.
Government online systems.
Banks.
Other authorities or third parties.
Any timeframe provided to the Client is an estimated timeframe only, unless otherwise confirmed in writing.
Government delays do not automatically create a right to a refund.
6. Power of Attorney Processing Time
The normal estimated processing time for a Power of Attorney is:
1 to 3 working days.
This estimated period begins after all required information, documents, identification, and payments have been received.
The Power of Attorney may take longer if:
The notary requests additional documents.
Translation is required.
Documents need to be corrected.
Identity verification is delayed.
Government systems are unavailable.
Government requirements change.
The Client delays providing information.
Another issue outside our reasonable control occurs.
MAE is not responsible for delays caused by the government, notary, Client, or third party.
7. Power of Attorney Refund Policy
Power of Attorney fees may include:
Professional fees.
Drafting fees.
Translation fees.
Notary fees.
Government fees.
Third-party charges.
Processing fees.
Once Power of Attorney has started, the amount relating to work already performed is non-refundable.
Any government, notary, translation, or third-party fee already paid or submitted is also non-refundable unless the relevant authority or provider actually refunds the amount.
The price of a Power of Attorney may vary depending on:
Type of Power of Attorney.
Number of parties.
Language.
Jurisdiction.
Required documents.
Notarisation requirements.
Complexity of the matter.
8. CID and Case Checking
CID, police, criminal case checking, travel-ban checking, and similar verification services are non-refundable once the checking process has started.
The fee is charged for the work, checking, coordination, follow-up, and professional service.
The result of the check does not affect the fee.
For example, whether a case, travel ban, restriction, police matter, or other record is found or not found does not create a right to a refund once the service has been performed.
9. Office and Professional Fees
Office fees are paid for professional consultation, administrative work, coordination, staff time, document review, and other agreed services.
A refund may be considered only for the unused portion of office fees where the relevant work has not yet been performed.
All refund requests are subject to:
Review of the Client’s file.
Review of work already performed.
Review of expenses already incurred.
Verification of the payment.
Management approval.
Where part of the work has already been completed, the reasonable value of that work may be deducted.
Only the unused refundable balance, if any, may be considered for refund.
10. Work Already Started or Completed
Any work already started or completed is generally non-refundable.
This may include:
Consultation.
Case assessment.
Document review.
Legal research.
Drafting.
Correspondence.
Phone calls.
WhatsApp communication.
Follow-ups.
Meetings.
Coordination with lawyers or third parties.
Application preparation.
Case checking.
POA preparation.
Translation coordination.
Government coordination.
Administrative processing.
Other professional work performed for the Client.
If professional time, resources, or effort have already been spent on the Client’s matter, the relevant fees are considered earned for the work performed.
11. Government Fees
Government fees are separate from MAE office fees.
Government Fees Not Yet Paid
If a government fee has been collected but has not yet been paid, submitted, transferred, or committed to the relevant authority, the amount may be refundable, subject to verification and management approval.
Government Fees Already Paid
Once a government fee has been:
Paid.
Submitted.
Transferred.
Processed.
Committed to an authority.
it is non-refundable by MAE.
This may include payments made to:
Courts.
Police.
CID.
Public Prosecution.
Immigration.
Notaries.
Ministries.
Municipalities.
Government departments.
Other competent authorities.
If the relevant government authority later returns the money to MAE, the amount actually returned may be returned to the Client after account reconciliation and deduction of any outstanding amounts.
12. Third-Party Fees
Some Client matters may require third-party services.
These may include:
Lawyers.
Law firms.
Debt collection companies.
Translators.
Notaries.
Experts.
Typing centres.
Couriers.
Government service providers.
Other professional service providers.
Once a third-party fee has been paid, ordered, committed, or incurred, it may be non-refundable.
MAE is not responsible for the independent refund policies or decisions of third-party providers.
13. Alawi Al Jabri Advocates & Legal Consultants
Where court representation, litigation, legal filing, advocacy, or other regulated legal procedures are required, the matter may be coordinated with:
Alawi Al Jabri Advocates & Legal Consultants
علاوي الجابري للمحاماة والاستشارات القانونية
Such legal procedures will be performed by the authorised law firm according to the nature of the Client’s matter.
The law firm may have separate professional fees, government fees, court fees, agreements, and terms applicable to its services.
14. Al Ittihad Debt Collection
Where debt recovery, collection, settlement negotiation, or related debt collection services are required, the matter may be coordinated with:
Al Ittihad Debt Collection
الاتحاد لتحصيل الديون
The debt collection company may have separate professional fees, success fees, agreements, and terms applicable to its services.
The final recovery of any debt cannot be guaranteed.
15. Independent Responsibility of Service Providers
MAE may coordinate with third-party or associated companies, but each legal entity remains independently responsible for the services it provides.
The cooperation between MAE and another company does not automatically make one company liable for:
The debts of another company.
The obligations of another company.
Refunds due by another company.
Independent professional decisions.
Government outcomes.
Third-party actions.
Where the Client enters into a separate agreement with another company, the terms of that agreement will apply to the services provided by that company.
16. Refund Eligibility
Refunds may generally be considered only for:
Unused MAE office fees, subject to management approval.
Government fees collected but not yet paid, submitted, transferred, or committed.
The following are generally non-refundable once started, performed, incurred, or paid:
Government fees already paid.
Court fees already paid.
Police or prosecution fees already paid.
Immigration fees already paid.
Notary fees already paid.
Third-party fees already paid.
Professional work already performed.
Professional work already started.
POA processing already started.
CID or case checking already started.
Consultation already provided.
Document drafting already performed.
Translation already ordered.
Urgent work already started.
Administrative processing already performed.
17. Refund Approval
Submitting a refund request does not mean that the refund is automatically approved.
All refund requests are subject to management review.
Management may review:
Amount paid.
Service purchased.
Work performed.
Time spent.
Government fees paid.
Third-party expenses.
Documents prepared.
Communications.
Remaining unused balance.
Only the refundable unused amount, if any, will be considered.
18. Refund Processing Time
If a refund is approved, the approved refund will normally be processed within:
14 to 28 working days from the date of approval.
Processing time may also depend on:
The Client’s bank.
Card provider.
Payment gateway.
Payment processor.
Banking compliance requirements.
MAE is not responsible for additional delays caused by the Client’s bank or payment provider after the refund has been processed.
19. Client Cancellation
The Client may request cancellation of a service.
If work has already started, fees for completed work and expenses already incurred remain payable and are generally non-refundable.
MAE will review the Client’s file and determine whether any unused refundable balance remains.
Any refund remains subject to the applicable Refund Policy and management approval.
20. Client Responsibilities
The Client must provide accurate, complete, genuine, and valid information and documents.
MAE and the relevant service providers may rely on the information provided by the Client.
MAE is not responsible for delays, rejection, additional fees, or negative consequences caused by:
Incorrect information.
Missing information.
False information.
False documents.
Expired documents.
Altered documents.
Withheld information.
Late document submission.
Failure to attend appointments.
Failure to cooperate.
Failure to respond within a reasonable time.
21. Change of Scope
Fees are normally quoted based on the information available when the Client first instructs MAE.
If the circumstances of the matter change, additional fees may apply.
Examples include:
New legal issues.
Additional cases discovered.
Additional documents required.
New government requirements.
Additional parties.
Additional court procedures.
Additional translation.
Additional applications.
Additional professional work.
Where significant additional work is required, the Client may receive a revised or additional quotation.
22. Estimated Timeframes
Any timeframe given by MAE is an estimate unless a specific deadline is expressly guaranteed in a signed written agreement.
Processing times may be affected by:
Government authorities.
Courts.
Police.
CID.
Public Prosecution.
Immigration.
Notaries.
Banks.
Public holidays.
Technical systems.
Third parties.
Client delays.
Additional document requirements.
MAE is not responsible for delays outside its reasonable control.
23. Confidentiality and Information Sharing
MAE will handle Client information confidentially in accordance with applicable legal requirements.
Where reasonably necessary to provide the requested service, the Client authorises MAE to share relevant information and documents with appropriate parties, including:
Alawi Al Jabri Advocates & Legal Consultants.
Al Ittihad Debt Collection.
Lawyers.
Law firms.
Courts.
Government authorities.
Police.
CID.
Public Prosecution.
Immigration authorities.
Notaries.
Translators.
Experts.
Debt collection companies.
Professional service providers.
Only information reasonably necessary for the Client’s matter should be shared.
24. Communication
The Client agrees that communication may take place through:
WhatsApp.
Email.
Telephone.
Website forms.
Electronic documents.
Other agreed communication channels.
Relevant communications may be kept as evidence of:
Client instructions.
Approvals.
Payments.
Documents provided.
Work performed.
Service delivery.
25. Payment and Acceptance
By making a payment, the Client confirms acceptance of:
The agreed service.
The applicable quotation or invoice.
These Terms & Conditions.
The Refund & Cancellation Policy.
If the Client instructs MAE or a service provider to start immediately, the Client understands that fees may become non-refundable as work is performed.
26. Payment Disputes and Chargebacks
If the Client has a concern regarding a payment, they are requested to contact MAE first so the matter can be reviewed.
Where a payment dispute or chargeback is opened, MAE may provide relevant evidence to the bank, card provider, payment processor, or competent authority.
Such evidence may include:
Invoice.
Receipt.
Quotation.
Client instructions.
WhatsApp messages.
Emails.
Documents.
Proof of consultation.
Proof of work performed.
Government payment receipts.
Third-party invoices.
Proof of submission.
Other relevant service records.
27. Limitation of Responsibility
MAE is responsible for providing its agreed consultation and professional services.
However, to the extent permitted by applicable law, MAE is not responsible for outcomes or delays caused by matters outside its reasonable control, including:
Government decisions.
Government delays.
Court judgments.
Police decisions.
CID decisions.
Public Prosecution decisions.
Immigration decisions.
Bank decisions.
Creditor decisions.
Debtor actions.
Third-party actions.
Technical government system failures.
Changes in government procedures.
28. Mandatory Legal Rights
Nothing in these Terms & Conditions is intended to remove any mandatory legal rights that cannot legally be excluded under applicable UAE law.
If any provision of these Terms conflicts with a mandatory requirement of UAE law, the applicable mandatory law will prevail to the extent required.
The remaining provisions will continue to apply.
29. Governing Law and Jurisdiction
These Terms & Conditions are governed by the applicable laws of the:
United Arab Emirates.
Any dispute will be subject to the competent authority or court having jurisdiction over the relevant matter, unless another legally valid dispute resolution arrangement applies.
30. Updates to These Terms
MAE may update these Terms & Conditions from time to time.
The latest version may be published on:
The version applicable to a specific Client transaction remains subject to the terms properly agreed for that transaction and applicable UAE law.
31. Contact Us
For questions regarding these Terms & Conditions, payments, cancellations, or refund requests, please contact:
MAE Legal Consultation FZ LLC
Website: maefirm.com
Phone / WhatsApp:
+971 54 171 7764
Email:
ceo@maefirm.com
For a refund request, please provide:
Full name.
Invoice or receipt number.
Service requested.
Payment date.
Amount paid.
Reason for requesting the refund.
REFUND POLICY SUMMARY
Refund May Be Available For:
Unused MAE office fees, subject to management approval.
Government fees that have not yet been paid, submitted, transferred, or committed.
Non-Refundable Once Started, Paid, or Performed:
Government fees already paid.
Third-party fees already paid.
Professional work already performed.
Professional work already started.
Power of Attorney processing already started.
CID or case checking already started.
Consultations already provided.
Legal drafting already performed.
Translation already ordered.
Administrative or urgent processing already started.
Approved Refund Processing Time:
14 to 28 working days from the date of management approval.
Important:
MAE provides legal consultation and coordination services only.
Where legal representation, court procedures, debt collection, enforcement, or other regulated procedures are required, the work may be carried out through:
Alawi Al Jabri Advocates & Legal Consultants
علاوي الجابري للمحاماة والاستشارات القانونية
and/or
Al Ittihad Debt Collection
الاتحاد لتحصيل الديون
Government, court, police, CID, immigration, and third-party decisions are outside MAE’s control and cannot be guaranteed.
SHORT TEXT FOR RECEIPTS AND INVOICES
PAYMENT & REFUND TERMS
Payment confirms acceptance of MAE’s Terms & Conditions and Refund Policy.
MAE Legal Consultation FZ LLC provides legal consultation and coordination services only. Where legal procedures, representation, or debt collection are required, the matter may be handled by Alawi Al Jabri Advocates & Legal Consultants and/or Al Ittihad Debt Collection, as applicable.
Only unused office fees and government fees that have not yet been paid or submitted may be refundable, subject to management approval.
Government fees already paid, third-party fees, completed or commenced professional work, POA processing, and CID/case-checking services already started are generally non-refundable.
MAE does not guarantee court, police, CID, immigration, government, debt recovery, or third-party results.
Government and third-party delays are outside MAE’s control.
Approved refunds are processed within 14 to 28 working days.
MAE Legal Consultation FZ LLC
Phone / WhatsApp: +971 54 171 7764
Email: ceo@maefirm.com